The article is devoted to the problematic issues of the activities of the day-to-day management bodies of the unified state system for the prevention and liquidation of emergency situations [1] and civil defense at the municipal level. As a result of the assessment of their activities when employees perform various tasks (responding to the information received and bringing it to the emergency services), it was possible to build a matrix of SWOT analysis of the organization of work of EDDS-112, in which its strengths and weaknesses were identified, a comparative assessment of tasks and identified factors affecting the effectiveness of employees was carried out. Based on the results of the study, proposals were developed to improve the organization of workplaces based on the analysis of a representative sample of EDDS-112 and regulatory legal documents related to the organization of workplaces
civil defense, dispatcher, edds, workplace, system 112
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